SERVICE RULES

for iAdvantage Service Agreement

 

The Customer agrees to be bound by these Rules.

Words and expressions defined in the Service Agreement between iAdvantage and the Customer shall have the same meanings when used in these Rules.

 

1              Use of Services and Resources

 

1.1           The Customer shall use the Services only for lawful purposes and in compliance with all applicable laws.  The Customer and its representatives shall not act, participate in or permit to be done any of the following.

 

(1)        Misuse or abuse any iAdvantages property or equipment or third party 

          equipment.

 

(2)       Threaten any harm to any individuals, including any iAdvantage staff and

          representatives of other iAdvantage customers.

 

(3)       Make unauthorized use of or interfere with any property or equipment of

         other iAdvantage customers.

 

(4)       Engage in any activity that is in violation of the law or third party rights

         or assists in any criminal activity with the use of the Services.

 

1.2          Any Internet resources (including Internet protocol addresses) allocated by iAdvantage to the Customer shall remain the property of iAdvantage.  The Customer has no right and title thereto.  iAdvantage reserves the right to withdraw any of the Internet resources at any time.

 

1.3       iAdvantage shall have the right to investigate suspected violations of these Rules.  If iAdvantage is aware of or suspects possible violations, iAdvantage may carry out an investigation which may include gathering information from the Customer, its users and the complaining party.   iAdvantage shall have the right to deny access at the router level to the Customers equipment during the investigation.  If iAdvantage believes, in its sole discretion, that a violation has occurred, it may take responsive action.  Such action may include, but is not limited to, temporary or permanent denial of access to the Customers equipment, and the suspension or termination of the Services.  iAdvantage has the right, in its discretion, to determine what action will be taken in response to a violation.

 

2              Customer Obligations

 

2.1          iAdvantage shall notify the Customer of the commencement date when the Services become available to the Customer.  The Customer is required to register in writing with iAdvantage equipment to be placed by it in the area allocated to the Customer ("Customer Area").

 

2.2          The Customer and its representatives shall keep the Customer Area clean at all times.  It is each Customers responsibility to keep the Customer Area free of debris and refuse.

 

2.3           Customer shall not store any paper products or other combustible materials of any kind in the Customer Area (other than equipment and software manuals).

 

2.4           The Customer shall not bring any prohibited materials as defined below into the iAdvantage Data Centre including:

 

 

(1)    Food, drink and tobacco products;

 

(2)    Explosive and hazardous materials;

 

(3)     Alcohol, illegal drugs and other intoxicants;

 

(4)    Electro-magnetic devices which could cause unreasonable interference

         with computer and telecommunication equipment;

 

(5)       Radioactive materials and photographic equipment of any kind.

 

 

2.5          The Customer is not allowed to send any messages or data for any illegal or improper purpose, or which is of a menacing, defamatory, offensive, abusive, obscene or immoral nature or character, or which infringes third party rights.

 

2.6          The Customer is not allowed to set up any device or service to attract large volume of inbound traffic from the internet which will unduly increase loading on iAdvantage international links.  Such device includes but is not limited to Web or FTP (forward) proxy server.

 

2.7          The Customer is prohibited to utilize the Services to compromise the security or tamper with system resources or accounts on any computers in iAdvantage.  Use or distribution of tools designed for or which have the effect of compromising security is prohibited.  Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

 

2.8          The Customer may be allocated with more than one set of IP addresses of same subnet, i.e. two or multiple sets of IP addresses of different subnets. In case of using different IP subnets, the Customer is not allowed to connect the corresponding switch ports with different IP subnets to a network hub or same VLAN of a network switch. This causes "Vlans Bridged" and in turn induces interfere to the network.

 

3      On-line Conduct

 

3.1          It shall be the responsibility of the Customer to edit, post and upload Web

            content onto the Customers server or servers in iAdvantage Data Centre. 

            iAdvantage exercises no control over the content and the information passing

            through the Customers Web site or sites.  The Customer shall be responsible for

            ensuring that the content and information it and its users transmit and receive

            complies with all applicable laws and regulations and these Rules.

 

3.2          The Customer may not store or distribute material which may be prohibited from time to time by iAdvantage.  Prohibited material includes, but is not limited to, programs containing viruses or Trojan horses and tools to compromise the security of other sites, and tools for collecting email addresses for the use of sending bulk email.

 

3.3          Sending unsolicited mail messages or communications in any form, including, without limitation, commercial advertising and information announcements, is prohibited.  Sending unsolicited mails from another site advertising or implicating, directly or indirectly, the use of any services hosted by the Customer in iAdvantage, is also prohibited.  Continuing to send unsolicited mails after being warned to stop by iAdvantage is considered harassment and leads to suspension of the services to the Customer.

 

 

3.5         The Customer is prohibited to engage in any activities or actions that infringe or

           misappropriate the intellectual property rights of others, including, but not limited

           to:

 

(1)      using third party copyrighted materials without appropriate permission;

 

(2)      using third party trademarks without appropriate permission or attribution;

 

(3)   using or distributing third party information protected as a trade secret information in violation of any duty of confidentiality.

 

 

3.6         The Customer is prohibited to engage in any activities or actions that would

           violate the personal privacy rights of others, including, but not limited to,

           collecting and distributing information about internet users without their

           permission, expect as permitted by applicable law.

            

3.7         The Customer is prohibited to send, post or host harassing, abusive, libellous or

           obscene materials or assist in any similar activities related thereto.

 

4             Access to iAdvantage Data Centre and Customer Equipment

 

4.1          The Customer shall register in advance with the Customer Registration Form the

 individuals who will access the iAdvantage Data Centre.  The Customer shall

give prior written notice to iAdvantage of any changes to the list of representatives on the Customer Registration Form.

 

4.2          The Customer and its representatives may only access the dedicated area of the

           iAdvantage Data Centre which is allocated by iAdvantage for the placement of

           the Customers equipment, unless otherwise approved and accompanied by an

           authorized iAdvantage representative.

 

5           Customer Equipment

 

5.1        The Customers equipment must be configured and run at all times in compliance

               with the manufacturers specifications, including power outlet, power consumption

               and ventilation requirements.

 

5.2          Customer must use its best efforts to provide iAdvantage with at least 48 hours

           prior notice when it intends to install, uninstall, connect or disconnect any its

           equipment.

 

6             Scheduled Maintenance

 

6.1           iAdvantage will conduct scheduled maintenance of the iAdvantage Data Centre and its services. For such scheduled maintenance, iAdvantage will notify to the Customers 48 hours in advance. In the event of mission or fine critical maintenance situation, iAdvantage may perform emergency maintenance at any time. iAdvantage will use its reasonable effort to notify the Customer of the event and estimated time period of the emergency maintenance. During these scheduled and emergency maintenance periods, the Customers equipment may be unable to transmit and receive data and the Customer may be unable to access the Customers equipment. The Customer agrees to cooperate with iAdvantage during the scheduled and emergency maintenance periods.

 

(Version 3.0)

 





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